Shipping & Returns

 

shipping

DOMESTIC

Orders within the United States will be shipped FedEx or USPS with proper tracking information. All shipments require an adult signature for delivery.

INTERNATIONAL

Please contact us directly if you are located outside of the United States. We will work with you to arrange shipment of your ring and will quote you for the shipping cost to your location.

 

Payment methods accepted

We accept Visa, Master Card and American Express.

 

Returns

MOISSANITE AND DIAMONDS

Returns of loose moissanite are accepted within 14 days of receipt as long as the stone has not been set or damaged, and is accompanied by boxes and original packaging.  We will refund the purchase amount in the same method of payment, minus a 10% restocking fee. Please contact us prior to shipping so that we can provide you with a return authorization number.  

Please note that any returns of purchases paid by credit card will be subject to a 10% restocking charge.

We cannot offer returns or exchanges on custom made orders.

JEWELRY

Returns of jewelry are accepted within 14 days of receipt as long as the jewelry is unworn, contains all original stones, and is accompanied by all boxes and original packaging.  We will refund the purchase amount, minus a 15% restocking fee, in the same method of payment. Please contact us prior to shipping so that we can provide you with a return authorization number.

Please note that any returns of purchases paid by credit card will be subject to a 15% restocking charge.

We cannot offer returns or exchanges on custom made orders or resized items.

Warranty

Loose Stones: Yasamine Co. provides a lifetime warranty on all Truth Moissanite, larger than 5mm, against defects in material and workmanship. The warranty protects against chipping, breaking, scratching, and abrasions due to manufacturing defects. It does not cover damage or defects as a result of abuse, misuse, wear and tear, loss, or theft. The warranty is effective as of the date of purchase and there is no need to register your stone to be eligible for protection.

Jewelry: Yasamine Co. is committed to a superior quality standard. Each piece is handcrafted and quality inspected before shipment, so we stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the piece has been altered in any way by a jeweler other than Yasamine Co., the warranty is no longer valid.

Fine jewelry is not impervious to normal wear, activities or trauma. Warranty is not valid in the case of damage due to normal wear, loosening of prongs, product loss, stone loss after 6 months, or theft. Damage or loss that results from failure to obtain inspection or repairs necessary to maintain the integrity of the product are also not covered.

We recommend having your diamond ring cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewelry.